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The Pedestal Group

Putting our clients where they belong

Emailing Project Updates

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I recently spoke to a group of college students embarking on their first consulting projects. We discussed the email updating portion of the projects and there were tips that I hadn’t really put into words before but have always practiced. So I thought it would be fun to share them here! Subjects on these emails should be “Update on (project) – First Update” or “Update on (project) – Midpoint” or something like that. Consider these will get filed and if they need to be accessed later, it is helpful to have subjects that make that easy. If you are doing an update email for a client, start with a thank you for the project or their time or something. If you are struggling with a project, you are nervous or concerned or generally freaked out. Typically because that is your focus, it is more difficult […] Continue reading

Filed Under: client management Tagged With: customer management, project management

Fritz’s Updated Guide to Management

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Fritz pointed out that it has been a long time since he got to blog. And, in reviewing his old posts, he realized he forgot one topic in his, “Fritz’s top 10 management tips” so he would like to make it 11. As you may recall, I walk Fritz every morning and get to watch Fritz manage his business and for the record, in his business I am strictly support staff. See if these apply to your business! 1. If you find something interesting, stick your whole face in to really investigate it. Sometimes you will be unhappy with what gets on your nose, but more often it is something fascinating! 2. Dream big – some day you really might catch the bunny if you just stick to it and believe you can. 3. Leave your mark in many places (I know, this is gross […] Continue reading

Filed Under: client management, Customer Service, Management Tagged With: Customer Service, Management

Keep it simple

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There are times I’m heads down, working like crazy and never come up for air. Like now. So this video http://www.youtube.com/watch?v=Wac3aGn5twc&feature=share was a great way to stop, look and listen to what’s going on. We have all been there and it doesn’t matter which side of the table you are on – there are clients who want this level of complication and there are vendors that bring it to the table. At this time of year, try to Keep It Simple (KISs). Your clients will thank you and so will your family (when you aren’t so stressed)! Sorry for the short post today, but I’m keeping it simple!

Filed Under: client management, Customer Service, Management, Marketing Tagged With: Keep it simple, TheMimeographer, video, youtube

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