In a meeting last week the speaker was unable to attend so we each went around and gave our best business tip.  It was interesting that over half of the tips shared were about doing what you say you are going to do.  That seems like such an obvious thing – why was everyone talking about it? Clearly we have a problem. I think it is because people look at that two ways – on the one hand there are people who say they will do something but have no intention of actually doing it.  Those are the people we don’t work with after that first time because you know that’s what’s going on. The other way this happens is people intend to do exactly what theysay  – they will meet that deadline, they will attend the meeting, etc. But, things happen that get in […] Continue reading
Stop Being Late!
We all love Dilbert, right? Lately, this one REALLY hits the mark for me: Why? Because suddenly, everyone else’s time is more important than mine. Â Granted I’m a bit grumpy because over 25% of my meetings scheduled last week didn’t happen because the other party didn’t show. At all. No phone call, no nothing. But I digress…. If you register for a meeting, sign up to attend something, schedule a meeting with another person, or just tell a friend you’ll meet them for coffee and don’t, you are communicating a whole bunch of information in a very direct way. Â Clearly that event / meeting / coffee whatever WASN’T IMPORTANT ENOUGH TO REMEMBER. Â Have you ever known anyone who likes to be forgotten? Also, schedule yourself so you have enough time to get where you need to be. Â Aren’t sure where you are going? Â Check a […] Continue reading
Managing the “Easy” Sale
Ah, the car buying experience. The ultimate in sales games. My lease is up and I needed a new car. I did my research, found the deal I wanted and went to the showroom. Got a very nice sales guy but when I presented him with the offer I wanted, he couldn’t believe it was that easy. In fact he said that several times. In fact, he kept asking his usual questions about color, interior, etc. even though I had told him it was about the money. There is a fine line between making sure your customer isn’t making a mistake and doing what the customer wants. He handled it well (which was nice) but it could have gone very badly. If you do have a sale go easily, be glad! But, he was smart to double check a few things before we signed the […] Continue reading
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