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The Pedestal Group

Putting our clients where they belong

How Easy Is It to Contact You?

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People – have you ever tried to contact YOU? I’m telling you – it isn’t easy!  This week I’ve had a number of clients who needed specific people to contact.  In each case I knew who they should contact, but didn’t have their contact information.  In one case, the corporate website didn’t list individuals so I had to track it down through LinkedIn.  No biggie – except the individual I know didn’t have their contact information filled out. So I had to message them through LinkedIn to get them to send me their info so I could do the introduction. Unnecessary delay. On to the second case.  I knew the company I wanted my client to work with but not the right contact. What’s worse, one of the people I know there is on vacation and the other is notorious about checking his email.   […] Continue reading

Filed Under: client management, Customer Service, Marketing, Sales, social media Tagged With: contact, prospects, Sales, social meda

Best Defense is a Good Offense

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Not one for sports metaphors, but this one is one I love and I was reminded of it watching TV recently.  I tend to watch some older shows and the commercials are geared to older people. So when the hearing aid commercial came on, I didn’t really pay attention. Until Patrick Duffy made the comment that the majority of people who come in for a hearing test just have trouble with ear wax. Wait – what? As the commercial went on, I realized, they were employing the old, “your best defense is a good offense” strategy.  If you say to someone who is older, “you should get your hearing checked”, it is symbolic of getting old and having to wear a hearing aid is often unthinkable.  But, once a person does go and gets a hearing aid, they are very happy.  So how do you […] Continue reading

Filed Under: client management, Sales Tagged With: Client management, Sales

Perspectives

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Stay with me here – this may be a girl example but I have a point.  You walk into a dressing room and try on a piece of clothing.  You walk out to show the other person with you.  Where does YOUR eye go looking in the mirror?  Straight to your middle or some other area you aren’t happy with?  What about the other person? Some will say they will look you over objectively but I would suggest they will look where they worry about their own appearance. So here you are looking at what you don’t like to see if you’ve hidden it, and they are looking at something else entirely. So what’s the point? None of us are truly objective. And it is easy to get caught up in our own hang ups when trying to help someone else. This is completely clear […] Continue reading

Filed Under: Sales Tagged With: perspective, Sales

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Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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