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The Pedestal Group

Putting our clients where they belong

How Easy Is It to Contact You?

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People – have you ever tried to contact YOU? I’m telling you – it isn’t easy!  This week I’ve had a number of clients who needed specific people to contact.  In each case I knew who they should contact, but didn’t have their contact information.  In one case, the corporate website didn’t list individuals so I had to track it down through LinkedIn.  No biggie – except the individual I know didn’t have their contact information filled out. So I had to message them through LinkedIn to get them to send me their info so I could do the introduction. Unnecessary delay. On to the second case.  I knew the company I wanted my client to work with but not the right contact. What’s worse, one of the people I know there is on vacation and the other is notorious about checking his email.   […] Continue reading

Filed Under: client management, Customer Service, Marketing, Sales, social media Tagged With: contact, prospects, Sales, social meda

Invest Time Into Prospects

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Recently I have been reading a lot of articles on how to avoid wasting time on people not ready to buy. I’ve also run into several individuals who do not “do proposals” when asked for one by a customer. Their reasoning was they don’t like to waste time on something if it isn’t a done deal. I can totally respect the time management aspect of these attitudes. There’s nothing more frustrating than sinking a couple hours into someone who chooses to do something else or wait for now. But, I would argue these can be opportunities and shouldn’t be dropped lightly. For instance, I had a prospect that I met with for an hour, wrote an eight page report/proposal on what they needed to do and how I could help and submitted it. At the time the prospect said they would handle much of it […] Continue reading

Filed Under: Sales Tagged With: proposals, prospects, time management

When It Just Doesn’t Feel Right…

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When it doesn’t feel right, the best thing to do is to walk away.

Filed Under: Management Tagged With: Client management, prospects

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Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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