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The Pedestal Group

Putting our clients where they belong

Are You Not Doing What You Said You Would?

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In a meeting last week the speaker was unable to attend so we each went around and gave our best business tip.  It was interesting that over half of the tips shared were about doing what you say you are going to do.  That seems like such an obvious thing – why was everyone talking about it? Clearly we have a problem. I think it is because people look at that two ways – on the one hand there are people who say they will do something but have no intention of actually doing it.  Those are the people we don’t work with after that first time because you know that’s what’s going on. The other way this happens is people intend to do exactly what theysay  – they will meet that deadline, they will attend the meeting, etc. But, things happen that get in […] Continue reading

Filed Under: Brand, client management, Customer Service Tagged With: Brand, Client management, commitments, deadlines, time management

Worst Sales Guy EVER!

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I went to get my oil changed this week at Sharon Automotive. While I was waiting, a sales person came into the shop. The owner was on the floor so I was the only one in the sales area and clearly sitting in the waiting area. He opened the door and stuck his head in which struck me as odd. He then asked me if I work there. I was sitting in the waiting area playing a game on my phone. If I worked there, I was a TERRIBLE employee. So I said no, but I was sure the owner would be right back. He then walked in. The owner came out and asked if he could help this person. So this is where it got awful. The sales guy didn’t give him name or company name. Asked immediately if the owner would consider another […] Continue reading

Filed Under: Brand, Sales, Uncategorized Tagged With: Brand, relationships, Sales

Brains Are Not For Picking

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I do a lot of networking – like 24 hours a month. I meet many new people and some of them are really cool. My least favorite thing to hear when meeting a new person is, “I would love to pick your brain”. Yeah, I know. Now don’t get me wrong. When I first started my business I found this flattering. I would schedule coffee with the person, usually have to buy my own, sit and tell them the answers to many of their questions. They walked away feeling great about me and I knew I had helped someone. Go me. But over time I realized these people weren’t then sending me business or in some way returning the favor. Somehow they felt entitled to receiving free information and I had just done what I’m suppose to do. In fact the only referrals I got […] Continue reading

Filed Under: Brand, Management, Marketing, Networking Tagged With: Brand, Management, Marketing, Networking

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Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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