I saw a picture awhile ago of a bike rack and the caption read, “You aren’t stuck in traffic. You are traffic.” How awesome is that? And that’s something I think we all fall into. Things happen and we take no responsibility for them even though our actions help to cause them. What do you mean, Kath? Well, let’s say you are frustrated that your employees don’t innovate enough. Rather than look at it for the seven hundredth time as how to “fix” the employees, take a look at yourself. Do you always come up with a bunch of ideas? Is it possible your employees feel like they don’t have to because you will? Or, if they do come up with ideas, do you always have a better one? (I worked for her – it wasn’t her fault, she really did have better ideas. But […] Continue reading
One Level Up From “Dummies” Resource
I run into situations all the time where I don’t need a “Something for Dummies” book, but I need the next level up. Â I recently spoke with a professional in the financial industry and every other word out of her mouth was a financial term. Being a lovely person I was able to ask what each one meant, but it was frustrating that I didn’t just “know”. For me – not her. Â Then I tried to do something new on the computer and the documentation is clearly written for someone who has just a little more knowledge than I do. Â Nowhere in this information does it tell you WHY you would use a portfolio or what the Testimonial function actually DOES. Â And THEN, I watched Diner, DriveIns, and Dives which I really like. Â He went to a place that had many, many ways to order […] Continue reading
Assumptions – What Are Your Customers Thinking?
Last night I attended a dinner event and left the house at about 6:45. Â Until then, I was at my desk. Â A client called at 7:30 and when he didn’t reach me, waited about an hour and then called my cell. Â When I answered, his first question was, “are you on vacation?”. Â Obviously this is an extreme example and I did question his assumption immediately (which he recognized was silly). Â But, the point is, when something happens that is out of the norm, what assumptions are your customers making? With this particular client, it is extremely rare for him to call and not get me. Â Or if I can’t answer right then, he hears back pretty quickly. Â So when he didn’t get me and he needed help, he immediately went to thinking I wasn’t available. Â And actually, this example isn’t as far out as it […] Continue reading
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