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    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Contact Us

The Pedestal Group

Putting our clients where they belong

One Level Up From “Dummies” Resource

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I run into situations all the time where I don’t need a “Something for Dummies” book, but I need the next level up.  I recently spoke with a professional in the financial industry and every other word out of her mouth was a financial term. Being a lovely person I was able to ask what each one meant, but it was frustrating that I didn’t just “know”. For me – not her.  Then I tried to do something new on the computer and the documentation is clearly written for someone who has just a little more knowledge than I do.  Nowhere in this information does it tell you WHY you would use a portfolio or what the Testimonial function actually DOES.  And THEN, I watched Diner, DriveIns, and Dives which I really like.  He went to a place that had many, many ways to order […] Continue reading

Filed Under: client management, Customer Service, Problem-Solving Tagged With: communication, Customer Service, directions, jargon

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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