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The Pedestal Group

Putting our clients where they belong

Cell Phone Etiquette

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Recently, a friend of mine and I were in a meeting and she asked me to blog about cell phone etiquette.  I was surprised because I thought, “what do I know about cell phone etiquette?” and then I started looking around. People are really rude when it comes to cell phones!  So here’s what I’ve noticed: First, when going into a meeting, turn off your cell phone.  That’s an easy thing and no one should have to be reminded.  Take out your pen, and put your cell phone on vibrate. Next, if you are in a public place, put your cell phone on vibrate.  The meeting we were having was in a small coffee shop so when the person at the next table received a phone call.  It rang so loud we all jumped. When you answer the phone, think about the people around you. […] Continue reading

Filed Under: Brand, Customer Service, Uncategorized Tagged With: Branding, cell phones, Customer Service, etiquette

Help Others Remember

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Today I was standing in line at the post office and recognized the gentleman in front of me. But if you had offered me a million dollars, I couldn’t tell you his name or how I knew him! Totally awful, right? Except after we said hello / how are you, he asked how things were at BNI. Given a context, I knew who he was, what he does and had good questions to ask while we waited for the person in front of us to send 37 (no kidding – 37) packages overseas. So, what did I learn? At this time of year when you are going to all kinds of events and get togethers, after the initial “hi”, give the other person a context. Ask them a question about the place where you met. Even if they remember you, it will help the conversation […] Continue reading

Filed Under: Marketing, Networking Tagged With: Networking

Keep it simple

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There are times I’m heads down, working like crazy and never come up for air. Like now. So this video http://www.youtube.com/watch?v=Wac3aGn5twc&feature=share was a great way to stop, look and listen to what’s going on. We have all been there and it doesn’t matter which side of the table you are on – there are clients who want this level of complication and there are vendors that bring it to the table. At this time of year, try to Keep It Simple (KISs). Your clients will thank you and so will your family (when you aren’t so stressed)! Sorry for the short post today, but I’m keeping it simple!

Filed Under: client management, Customer Service, Management, Marketing Tagged With: Keep it simple, TheMimeographer, video, youtube

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