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The Pedestal Group

Putting our clients where they belong

Thinkers and Doers – Different Work Styles

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It is so weird how things come up in themes for me.  Recently, several meetings I’ve attended had speakers who have said everything happens twice; once in your mind, and then once in practice.  When the first person said “everything happens twice” my first thought was he was going to talk about how to get things right the first time so you don’t have to screw it up once.  So imagine my surprise when it wasn’t a criticism, but a positive! In my second encounter, the person who said it then followed up with a description of a program he put together. It was amazing to me because what he was saying was he THOUGHT about each step of the project but what I and another woman in the group heard was DO.  Two different styles that are so ingrained we couldn’t even hear it […] Continue reading

Filed Under: client management, Customer Service Tagged With: Client management, Customer Service, work styles

Hoops For Your Customers

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Check your sales process often to make sure it is easy for the customer!

Filed Under: Customer Service, Sales Tagged With: Customer Service, process, Sales

Service Is Everything

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Make things easy for customers so they will come back over and over. Respond, consider every communication a marketing piece, give some context and talk about what you CAN do. And then follow up!

Filed Under: Customer Service, Marketing Tagged With: Customer Service, Marketing

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