My husband loves to shop. The thing that will make him get annoyed quickly is how people use doors. Yes – I’m serious. Typically in most stores there are two doors next to each other. It makes him crazy that people would rather wait and make it annoying for someone else than open the other door. He is always the first one to open the second door and use it. And then others follow suit. So why does that happen? Granted, my husband is brilliant. However in this case I think it is something different. I think it has more to do with people thinking about where they want to go and what they want to do and not paying attention to how they do it. Someone else is using this door so I’ll use it too. But, it is faster, more efficient for everyone […] Continue reading
Hoops For Your Customers
Check your sales process often to make sure it is easy for the customer!
The Word Process Needs More to Convey Your Message
Use pictures, call outs and names to explain and highlight your process. Just saying you have one isn’t enough anymore.