• Home
    ▼
    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Newsletters
  • Contact Us
  • Home
    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Newsletters
  • Contact Us

The Pedestal Group

Putting our clients where they belong

The “Something Extra” That Keeps You Coming Back

Leave a Comment

Recently I needed to use Bing instead of Google and while I was there, I grabbed a map to a meeting.  As I drove to my destination, I noticed the last item on the list of directions: “If you pass Main St., you have gone too far.”  Clouds parted, there was choral music, the sun came down in a beam to hit my car, you get the picture. What’s all the fuss about?  I am completely directionally challenged.  I can’t get anywhere without a map and my GPS and even then I screw it up.  So the standard map I get from Google and others is okay, but I never have the confidence that I’m in the right place until I arrive.  This little statement at the end of the direction list gave me the confidence I needed to get there without as much stress. […] Continue reading

Filed Under: Customer Service, Sales Tagged With: Customer Service, Sales

Think About The Intent Before Hitting Send

Leave a Comment

I took the high road today.  It was tough but I did it.  I received an unsolicited resume from someone yesterday and I read his opening paragraph (of 7 with bullets, mind you).  I then opened his resume and forwarded it to someone who might have a position for the individual.  Did I go back and read the rest of his extremely long email?  No – I got an UNSOLICITED resume and I have work to do.  In fact, I had three customers with emergencies just after I received his email.  So he was not a priority.  On a whim, I sent him a question.  Turns out, he answered the question in paragraph 5 which he was quick to point out in his response. Seriously?  You send me a hugely long email and a resume and then scold me when I don’t read every word? […] Continue reading

Filed Under: Customer Service, Online Tagged With: brand management, Customer Service, email

Cell Phone Etiquette

Leave a Comment

Recently, a friend of mine and I were in a meeting and she asked me to blog about cell phone etiquette.  I was surprised because I thought, “what do I know about cell phone etiquette?” and then I started looking around. People are really rude when it comes to cell phones!  So here’s what I’ve noticed: First, when going into a meeting, turn off your cell phone.  That’s an easy thing and no one should have to be reminded.  Take out your pen, and put your cell phone on vibrate. Next, if you are in a public place, put your cell phone on vibrate.  The meeting we were having was in a small coffee shop so when the person at the next table received a phone call.  It rang so loud we all jumped. When you answer the phone, think about the people around you. […] Continue reading

Filed Under: Brand, Customer Service, Uncategorized Tagged With: Branding, cell phones, Customer Service, etiquette

  • « Previous Page
  • 1
  • …
  • 4
  • 5
  • 6
  • 7
  • 8
  • …
  • 20
  • Next Page »

Copyright © 2026 · The Pedestal Group Theme on Genesis Framework · WordPress · Log in