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The Pedestal Group

Putting our clients where they belong

Think About The Intent Before Hitting Send

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I took the high road today.  It was tough but I did it.  I received an unsolicited resume from someone yesterday and I read his opening paragraph (of 7 with bullets, mind you).  I then opened his resume and forwarded it to someone who might have a position for the individual.  Did I go back and read the rest of his extremely long email?  No – I got an UNSOLICITED resume and I have work to do.  In fact, I had three customers with emergencies just after I received his email.  So he was not a priority.  On a whim, I sent him a question.  Turns out, he answered the question in paragraph 5 which he was quick to point out in his response. Seriously?  You send me a hugely long email and a resume and then scold me when I don’t read every word? […] Continue reading

Filed Under: Customer Service, Online Tagged With: brand management, Customer Service, email

Facebook – New Scary Stuff

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I don’t think it is any secret that I’m not a big fan of Facebook.  I’ve had many, many people tell me I’m wrong, but none of them have made a compelling argument why I should change. Now, all I see everywhere are scary stories about privacy.  The New York Times did a great job illustrating Facebook privacy information in their article on May 12th called Facebook Privacy: A Bewildering Tangle of Options. Now I’m not saying that people should abandon Facebook (although there is a lot of that going around), I will strongly caution people to really think before they post something. You have to assume people can find and see the information unless you are one of the 12 people in the world who actually understand all the privacy options on Facebook. And, that means you keep up with them as they seem […] Continue reading

Filed Under: Brand, social media Tagged With: brand management, Facebook, privacy

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for over thirty years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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