Recently I’ve run into several situations where people were unhappy with the performance of someone else. When I dug into what was going on, in reality it wasn’t that the other person wasn’t performing, it was that the person I was talking to DIDN’T KNOW. In three cases the person actually said, “if I just knew where things stood, I’d feel better”. Â That one seems pretty easy to fix, right? So for the sake of research (and needing a blog entry), I contacted the people. Â I mentioned that there was a gap in knowledge and could they fill it? Â Here are completely reasonable reasons that this happened: Person 1 said they weren’t ready to tell because all the pieces weren’t in place. Â They were on schedule according to the plan they laid out at the beginning, so they didn’t think it was necessary to tell […] Continue reading
Losing the Visual and Tone
Recently I attended a meeting where the speaker raised a concern that people of my generation like to use email for communication. She felt this is a problem because you lose the look of the person as they are conveying the message as well as the way they would say it if they could be heard. And while I love seeing people in person, at the same time one of my favorite things is learning about people without the baggage. Here’s what I mean. I’m a gamer. I play with people all over the country and periodically in other countries. Our main way to communicate is through a small chat window. You have to convey your thoughts, feelings and meaning in this little bitty window while all this other stuff is going on. The amazing thing is in doing so, you absolutely get a sense […] Continue reading
Business Loyalty
Lately I’ve run into some interesting situations regarding business loyalty. I totally get that there is little loyalty between employees and employers or between consumers and product companies. But one place there is loyalty is in small business. And it is a wonderful thing! For instance, it was a no-brainer recently when a client needed a service. We looked through their customer base, found the people that could provide it and done. Everyone was a winner and not only did they get the service they needed, they got a meeting with someone they hadn’t been able to meet in the past because now they had multiple relationships. On the flip side, a non-profit I work with didn’t look through their membership database and ask for bids on a project and have now lost several members because of it. The challenge is, if you don’t know […] Continue reading
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