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    • About Our Managing Partner
  • The View From Up There
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The Pedestal Group

Putting our clients where they belong

Losing the Visual and Tone

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Recently I attended a meeting where the speaker raised a concern that people of my generation like to use email for communication. She felt this is a problem because you lose the look of the person as they are conveying the message as well as the way they would say it if they could be heard. And while I love seeing people in person, at the same time one of my favorite things is learning about people without the baggage. Here’s what I mean. I’m a gamer. I play with people all over the country and periodically in other countries. Our main way to communicate is through a small chat window. You have to convey your thoughts, feelings and meaning in this little bitty window while all this other stuff is going on. The amazing thing is in doing so, you absolutely get a sense […] Continue reading

Filed Under: Customer Service, Marketing Tagged With: chat, communication, email, style, text, tone, visual, vocal

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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