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    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Contact Us

The Pedestal Group

Putting our clients where they belong

Nature, and Customers, Abhor Vacuums

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Recently I’ve run into several situations where people were unhappy with the performance of someone else. When I dug into what was going on, in reality it wasn’t that the other person wasn’t performing, it was that the person I was talking to DIDN’T KNOW. In three cases the person actually said, “if I just knew where things stood, I’d feel better”.  That one seems pretty easy to fix, right? So for the sake of research (and needing a blog entry), I contacted the people.  I mentioned that there was a gap in knowledge and could they fill it?  Here are completely reasonable reasons that this happened: Person 1 said they weren’t ready to tell because all the pieces weren’t in place.  They were on schedule according to the plan they laid out at the beginning, so they didn’t think it was necessary to tell […] Continue reading

Filed Under: client management, Customer Service Tagged With: Client management, customer management, status updates

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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