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The Pedestal Group

Putting our clients where they belong

Creating Real Email Rules

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Seth Godin put out a blog post today about making an email checklist .  He referenced an article by Chris Anderson trying to accomplish the same. And of course there’s my rant in February on encouraging people to think before they hit “reply all”.  Why are we all writing about this? Because we get too much email right now.  The average person takes 30-60 seconds reading any given email. If you receive just 60 emails, you’ve spent an hour on that just cognitively processing them.  If you have to open and read, that time goes up.  How much time do you suppose you spend reading email? So these gentlemen have tried to come up with a list of rules for email to help streamline the process. For instance, they both recommend using “EOM” (end of message) at the end of subject lines if that’s all […] Continue reading

Filed Under: Customer Service, Management, Problem-Solving, Technology Tagged With: email, email management, reply all, respect

Reviewed Your Successes Yet?

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focus on what you did right to help plan 2011.

Filed Under: Problem-Solving, Strategy

Being Productive Through Fourth Quarter and Beyond

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My very favorite weekend is coming up – the end of daylight savings time.  I always feel more “right” during standard time and keep my schedule in my head more effectively.  And believe it or not, I find I am more productive.  Why?  Because in my head, I feel like I have an extra hour.  It is incredibly motivating when I look at the clock thinking it will be 4:00 and it is actually 3:00.  I have time to get the project done or take more calls, or make more calls, or whatever.  It is a great time of year. So what things make a difference to your productivity? For many people, we are entering the time of year they get less productive.  The year is winding down, budget cycles are ending, vacations kick in again, etc.  Some of these things are outside of your […] Continue reading

Filed Under: Management, Problem-Solving

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