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The Pedestal Group

Putting our clients where they belong

Creating Real Email Rules

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Seth Godin put out a blog post today about making an email checklist .  He referenced an article by Chris Anderson trying to accomplish the same. And of course there’s my rant in February on encouraging people to think before they hit “reply all”.  Why are we all writing about this? Because we get too much email right now.  The average person takes 30-60 seconds reading any given email. If you receive just 60 emails, you’ve spent an hour on that just cognitively processing them.  If you have to open and read, that time goes up.  How much time do you suppose you spend reading email? So these gentlemen have tried to come up with a list of rules for email to help streamline the process. For instance, they both recommend using “EOM” (end of message) at the end of subject lines if that’s all […] Continue reading

Filed Under: Customer Service, Management, Problem-Solving, Technology Tagged With: email, email management, reply all, respect

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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