In this series of posts, we are covering how I get started with a client. These questions help clients understand where they should target their marketing efforts. Our second variable to look at is whether your company has a strong company brand. Strong company brands are obviously a help in marketing efforts because your clients know who you are. We consider a strong company brand one that is prevalent and correct. For many clients, having a prevalent brand is vital. When you say the company you are calling from, a prevalent company brand means the customer already has a set of expectations and understanding of what you do. Typically a strong company brand is built through more traditional advertising as the message has to hit home often. We say “correct†because there are times when a brand message is out in the market place but […] Continue reading
Marketing and Campaigning – They All Look the Same To Me
As part of my networking activities, I joined the local Chamber of Commerce. We are lucky to have a very strong, active Chamber and the staff in the office do a great job to keep business people in Medina involved and informed. This morning we had our Meet the Candidates for all the local races. I will confess – in the past, the local politics hasn’t been as important to me because my work took place in a different city, the majority of my clients were in other states, and my general outlook was on bigger areas. Now that my work centers where I live, I find local issues more important. And with an easy way to get information, it is crazy not to be involved.
So today for the first time in eight years, I met the local politicians. There are some interesting races in that where I live there are four people running for two spots on the board of trustees. Three were there and I got to speak to them one on one and as a group (small towns are great, aren’t they?). The fourth guy who didn’t show will clearly not get my vote. It doesn’t matter how much I read about him, I saw the passion in the faces of the three people I met. I feel like I can successfully judge their abilities to get things done and to focus on the right things. Of the three, we have one individual who started on the board the same month and year I WAS BORN. I didn’t tell him that, but it was a crazy thing to think that I am the physical embodiment of his political career. As we talked, he was greeted by many in the room and really knew the history of the township. The second individual has served for four years. He talked about how much he enjoys the area and how interesting the board is. He certainly knew what is going on and I was able to update my husband on several things we had wondered about but didn’t know who to ask. The third person is brand new to the board and is focused on communicating through technology. He is concerned there isn’t enough information for the residents and has created a LinkedIn group as well as a website to get information out there.
So why is all this relevant here? First, if you don’t show up, it is hard for people to know you. As you are reaching out to customers, you gotta be where they are. Period. Second, there is nothing different in campaigning than marketing. The two guys currently on the board just wanted to get back to work. Not saying they didn’t present themselves well or give me the time, but they have things at the office pulling on their attention and the truth is, they didn’t want to have to try to get back their jobs. The third guy is new and is excited. His enthusiasm came through before anything else and his embracing new technologies has an appeal in certain circles. So who are you? Are you the guy with the history who knows why things are they way they are and can give your customers a grounded perspective? Are you the guy who knows his way around but still has more to learn? Or are you the newbie who is excited to be there and brings new ideas to the table? Is there any way you can be all three? I told one of them what they were doing was no different than the marketing I do every day. We are all running for office this November!
Information, Not Hype
I have recently started working with a group that suffers from an interesting probem when it comes to marketing. They have great history, strong products and great people and yet all they tell you in their marketing is that – we have a great history, strong products and great people. They don’t give any details and they don’t share information. They do a “trust us” kind of thing. And they are surprised it isn’t working. There are clients who see the value of their products and start working with them, but it is almost in spite of the company. In fact in a lot of ways these customers rely on each other for details and information. Which also means the company has lost control of their message.
So what are we doing about it? We are in the process of gathering stories. At some level what good is a solid history if there aren’t stories? What has worked in the past, what has failed? Why are the products created the way they are and released when they were? When you say you have good people, what does that mean? It has required a great deal of very specific questions to get people to talk. Since they haven’t done it before, the answers have been very short and to the point. “Why are products released the way they are” was met with “because it makes sense” the first time around. It took us several discussions to overcome that reaction and really get to what happened.
One way we have overcome these challenges is to talk to the customers. What questions did/do they have? What would they like to know? What are some of the stories they have heard from other clients that caused them to keep coming back? Those conversations are much easier. Clients want to talk about you.
At the end of the day we have broadened the approach taken by this company and helped them partner with their clients. We have also helped see where the line is between too little and too much information. So today I want you to think about what would your clients say if someone called. Would they know who you were? Would they have stories to tell? If not, why not? And what could you do to change it? Is it time to make sure you have information in your marketing and not hype? Go take a look.
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