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The Pedestal Group

Putting our clients where they belong

Passion Translates to Others Like Nothing Else

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People are always saying you should follow your passion.  It sounds great, but can be difficult for people to do.  However, when you get to talk to someone who has succeeded, you really get what they are talking about.

For instance, I got to spend a couple hours with Patti Boyert over at Boyert’s Garden Center.  I just have to say – WOW.  I am not a gardener, much to my mother’s chagrin. It isn’t that I can’t grow things, I just don’t know because I don’t want to. I don’t care about it!  So talking to Patti, who loves it, is fascinating for me  because she truly does. And she knows EVERYTHING.

We were walking through the greenhouses talking about plants.  On the scale of subjects, plants for me ranks just slightly above football. But there I was, diligently taking notes. Until she started explaining how to select plants for your yard.  She suggested I get down closer to plant level and look across the greenhouse to see what jumped out at me.  What a cool idea! I saw things I didn’t see just looking around and suddenly wanted to know what they were and where they would work in my yard. She talked about how to take care of the plants and why she doesn’t carry certain varieties. Interestingly enough, she doesn’t carry one type of daisy-looking flower that my husband bought elsewhere last year because they get “heat stressed” and die. Sure enough last year they made it to June and then died. I was disgusted that we had plants for no reason and here it wasn’t me, it was the plant!  If I had talked to Patti, I would have known what to buy instead and had plants all season.

Another thing she recommended was bringing in pictures of your yard. Then she and her staff will make recommendations on what to get within your budget. So I don’t have to figure it out?  Because look -when I say I don’t do this, I’m not kidding. When it says “shade”, I’m the one asking my husband does that mean under the deck or could it handle it if there is a little sun?  Turns out, talking to Patti, it means it can handle morning sun but not the hot afternoon kind. And it doesn’t matter any way because I can show her my yard and she’ll tell me what will work where. No guessing, no worrying, nothing!

She then showed me an area where she had planters all lined up full of plants. She said people bring their planters from the previous year back in and she fills them. Drop them off in March, pick them up in May and you are out the door with a beautiful pot or hanging basket! So that means other people don’t have this weird collection of pots and planters underneath their decks! Genius.

This all comes back to passion because Patti was able and willing to talk about plants and growing them for as long as I was willing to listen.  She had ideas and ways to get someone not interested at all excited about the day when the rain stops and I can plant some things.  And, she gave me a list of what I need and the supplies so I don’t have to worry I’m missing something or don’t know what to do. And she never made me feel stupid when I had to ask what “dead heading” means since to me that’s something to do with a band. It was important to her to share her love of what she does with me and made me get excited too. Now that’s following a dream.  Thank you to Patti and Boyert’s for all the information and I’ll be back soon!

Filed Under: Brand, client management, Customer Service, Marketing, Sales Tagged With: Customer Service, Marketing, passion

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