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The Pedestal Group

Putting our clients where they belong

Strong Personal Brands

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This is the third installment in our continuing series on how I get started with a client. These questions help clients understand where they should target their marketing efforts.

The next area of focus is strong personal brand. There are some products that sell themselves. For the rest of us, we have to sell our products and services. When people buy, they buy us first, and then what we are selling. With that in mind, your prospect needs to consider you an expert in your field – someone who knows what they are talking about and can be trusted to produce. But you can’t be in every right place at every right time, right?

For some people, there is the added challenge of working for a large company with many people who do what you do. Insurance reps, realtors, financial service providers, etc. are often working the same area as their coworkers. So now, you have to work within your company brand and convince someone that you are the best choice at your firm without putting down anyone else at your firm. That is a pretty tall order!

The best way to manage both of these issues is to have a strong personal brand. If people can find you quickly, easily and in a way that shows you are an expert, you don’t have to sell as hard. The person can accept you as that expert.

So how do you get recognized as an expert? First, you have to know where your customers are looking. If they look on the web, you need to be sure your online presence reflects your expert status. LinkedIn is the first place to start as you get the opportunity to use your profile to explain how you got where you are. Nothing says “expert” like relevant experience!

In addition to LinkedIn, clients should be able to find you easily. Complete profiles and establish your online reputation so that you control it (See Own the Information About You for more information).

If your clients aren’t on line, think about where they will see your information and REMEMBER it. An ad in the local paper won’t work if people don’t read it and remember it when they need you. Sometimes you have to offer to speak, provide content or do something else to be seen as an expert in your field.

Building your personal brand is an important part of how to make sure people come to YOU when they need your help instead of you having to always find them. Our next installment will be about an Established Need vs. a Time-Based Need.

Filed Under: Brand, Marketing Tagged With: Brand, Marketing, Personal brand

Marketing and Campaigning – They All Look the Same To Me

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As part of my networking activities, I joined the local Chamber of Commerce. We are lucky to have a very strong, active Chamber and the staff in the office do a great job to keep business people in Medina involved and informed. This morning we had our Meet the Candidates for all the local races. I will confess – in the past, the local politics hasn’t been as important to me because my work took place in a different city, the majority of my clients were in other states, and my general outlook was on bigger areas. Now that my work centers where I live, I find local issues more important. And with an easy way to get information, it is crazy not to be involved.

So today for the first time in eight years, I met the local politicians. There are some interesting races in that where I live there are four people running for two spots on the board of trustees. Three were there and I got to speak to them one on one and as a group (small towns are great, aren’t they?). The fourth guy who didn’t show will clearly not get my vote. It doesn’t matter how much I read about him, I saw the passion in the faces of the three people I met. I feel like I can successfully judge their abilities to get things done and to focus on the right things. Of the three, we have one individual who started on the board the same month and year I WAS BORN. I didn’t tell him that, but it was a crazy thing to think that I am the physical embodiment of his political career. As we talked, he was greeted by many in the room and really knew the history of the township. The second individual has served for four years. He talked about how much he enjoys the area and how interesting the board is. He certainly knew what is going on and I was able to update my husband on several things we had wondered about but didn’t know who to ask. The third person is brand new to the board and is focused on communicating through technology. He is concerned there isn’t enough information for the residents and has created a LinkedIn group as well as a website to get information out there.

So why is all this relevant here? First, if you don’t show up, it is hard for people to know you. As you are reaching out to customers, you gotta be where they are. Period. Second, there is nothing different in campaigning than marketing. The two guys currently on the board just wanted to get back to work. Not saying they didn’t present themselves well or give me the time, but they have things at the office pulling on their attention and the truth is, they didn’t want to have to try to get back their jobs. The third guy is new and is excited. His enthusiasm came through before anything else and his embracing new technologies has an appeal in certain circles. So who are you? Are you the guy with the history who knows why things are they way they are and can give your customers a grounded perspective? Are you the guy who knows his way around but still has more to learn? Or are you the newbie who is excited to be there and brings new ideas to the table? Is there any way you can be all three? I told one of them what they were doing was no different than the marketing I do every day. We are all running for office this November!

Filed Under: Brand, Marketing Tagged With: Campaigning, Chamber of Commerce, local elections, Marketing, Medina Chamber of Commerce

Own the Information On Line About You

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You have got to own the information on line about you – or someone else will. That is definitely the bottom line for any small business. Right now, go to Google and Yahoo or Bing (same search technology) and do a search for both you and your company. If the top results are not YOU, you have a brand problem.

As you are working your message, there will be many times people catch part of it. That might be your company but not your location, your name but not your comany, etc. If that person wants to buy, they are going to go to their favorite search engine and try to find you. Even if they are holding your business card or material, they may want to go out and search for you to see what comes up. It is vital you know what they will find and control it as much as possible.

The easiest way to own the information is to spend three hours building your profiles. And yes, this does take time the first time you set everything up. So what do you set up?

Facebook – Facebook is up to you – many people prefer to separate their business profiles from their personal (myself included) but having the profile means you get found more often.

Google Profiles – these are great and we’ve talked about them before. You set up a profile for yourself and they are almost always first page results on a Google search.

Google Local Business – Another great tool, this is a business listing with your information.

Jigsaw – A directory of business contacts. By enterng your contact details you will get to download a name of someone you wanted to find!

LinkedIn – Set up both an individual profile and your business profile. Fill them out COMPLETELY. Your LinkedIn profile is a marketing tool so write to help answer why YOU are uniquely qualified to help your customers.

Naymz – This is the same as Plaxo. Use the same information and help get more connections.

Plaxo – Much of the information you post on LinkedIn can be used on Plaxo as well. Plaxo does a nice job to make sure your profile comes up high on search engines.

Spoke – A directory of business contacts. Again, be sure your information is correct.

Wink – Wink is a social network search engine and building a profile will help users find you.

Yelp – Yelp is a local business listing service that allows users to post reviews. If you do business locally, getting those recommendations can be gold. But you need to be listed first!

ZoomInfo – ZoomInfo has just added a company profile section so you can own both. Be sure to claim your personal information and make sure it is accurate.

There are many more places you can choose to list, but doing these will ensure when someone finds you, they are finding YOU and not information someone else put up about you. Owning your information is the first step to managing your on-line brand.

Filed Under: Brand, Marketing Tagged With: Brand, Marketing, social media

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