Recently, a friend of mine and I were in a meeting and she asked me to blog about cell phone etiquette. Â I was surprised because I thought, “what do I know about cell phone etiquette?” and then I started looking around. People are really rude when it comes to cell phones! Â So here’s what I’ve noticed: First, when going into a meeting, turn off your cell phone. Â That’s an easy thing and no one should have to be reminded. Â Take out your pen, and put your cell phone on vibrate. Next, if you are in a public place, put your cell phone on vibrate. Â The meeting we were having was in a small coffee shop so when the person at the next table received a phone call. Â It rang so loud we all jumped. When you answer the phone, think about the people around you. […] Continue reading
Actions Speak Loudest
Let’s just say you are hosting an event. You walk into the room and your speaker is already there as well as several attendees. If this is 30 minutes before your event, no problem. But what if it is FIVE minutes before your event? I bring this up because this has happened to me a number of times lately. Either I was the speaker or I was an attendee who got to spend a great deal of time with the speaker because the organizer didn’t show up early. For the one the organizer got there right before it started and the other he arrived on time but then had to get coffee, etc. so we didn’t start on time. So what did they communicate? In both cases someone sitting near me said, “I’ll have to remember this the next time I’m rushing to get here”. […] Continue reading
Does Your Culture Reach Your Clients?
Speed walking to a meeting with Jay Dettorre down the halls of the Western Reserve Masonic Community is always an experience. You will stop to pick up a leaf that blew in, or to greet each and every staff member you pass, or talk with each resident who comes by. He knows them each by name and story and they are clearly thrilled to see him. Â Whether it is an invitation to pull up a chair in the beauty salon by the ladies getting their hair done, or a joke told by someone in the dining hall, Jay is always there with a smile and an appropriate response. Â The culture in this place is amazing. Imagine for a moment what he has to accomplish. Â His immediate customers are his residents and they have to be comfortable, safe, taken care of and be able to live […] Continue reading
- « Previous Page
- 1
- 2
- 3
- 4
- 5
- …
- 8
- Next Page »