Fritz pointed out that it has been a long time since he got to blog. And, in reviewing his old posts, he realized he forgot one topic in his, “Fritz’s top 10 management tips” so he would like to make it 11. As you may recall, I walk Fritz every morning and get to watch Fritz manage his business and for the record, in his business I am strictly support staff. See if these apply to your business! 1. If you find something interesting, stick your whole face in to really investigate it. Sometimes you will be unhappy with what gets on your nose, but more often it is something fascinating! 2. Dream big – some day you really might catch the bunny if you just stick to it and believe you can. 3. Leave your mark in many places (I know, this is gross […] Continue reading
Actions Speak Loudest
Let’s just say you are hosting an event. You walk into the room and your speaker is already there as well as several attendees. If this is 30 minutes before your event, no problem. But what if it is FIVE minutes before your event? I bring this up because this has happened to me a number of times lately. Either I was the speaker or I was an attendee who got to spend a great deal of time with the speaker because the organizer didn’t show up early. For the one the organizer got there right before it started and the other he arrived on time but then had to get coffee, etc. so we didn’t start on time. So what did they communicate? In both cases someone sitting near me said, “I’ll have to remember this the next time I’m rushing to get here”. […] Continue reading
Does Your Culture Reach Your Clients?
Speed walking to a meeting with Jay Dettorre down the halls of the Western Reserve Masonic Community is always an experience. You will stop to pick up a leaf that blew in, or to greet each and every staff member you pass, or talk with each resident who comes by. He knows them each by name and story and they are clearly thrilled to see him. Â Whether it is an invitation to pull up a chair in the beauty salon by the ladies getting their hair done, or a joke told by someone in the dining hall, Jay is always there with a smile and an appropriate response. Â The culture in this place is amazing. Imagine for a moment what he has to accomplish. Â His immediate customers are his residents and they have to be comfortable, safe, taken care of and be able to live […] Continue reading
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