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The Pedestal Group

Putting our clients where they belong

Make It Easy For Your Customer

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Or someone else will! I know we all try and I recommend to clients all the time to review your procedures to make sure it is easy, but here’s one we should all check out.  I needed to contact a vendor based on an email he sent me.  Here’s his phone number (a little bigger than it is in his signature so you can see):  Now I am not going to tell you I was super-careful when I dialed or anything, but quickly looking at this information I dialed 880…. NOT 330.  So now I’m dealing with a vendor for one of my clients and I couldn’t even read the phone number quickly! Are you kidding? So I ask you – beg you – plead with you!  If you are a sales person, be sure it is easy to contact you in multiple ways.  A […] Continue reading

Filed Under: Customer Service, Sales Tagged With: customer management, Customer Service, Sales

Thinkers and Doers – Different Work Styles

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It is so weird how things come up in themes for me.  Recently, several meetings I’ve attended had speakers who have said everything happens twice; once in your mind, and then once in practice.  When the first person said “everything happens twice” my first thought was he was going to talk about how to get things right the first time so you don’t have to screw it up once.  So imagine my surprise when it wasn’t a criticism, but a positive! In my second encounter, the person who said it then followed up with a description of a program he put together. It was amazing to me because what he was saying was he THOUGHT about each step of the project but what I and another woman in the group heard was DO.  Two different styles that are so ingrained we couldn’t even hear it […] Continue reading

Filed Under: client management, Customer Service Tagged With: Client management, Customer Service, work styles

Be Wary of Reply All

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PLEASE look before you click!  As far as I’m concerned, we could completely eliminate the Reply All button from emails.  Forever. Gone. Done. No more endless strings of email letting me know that each individual copied on an email agrees. No more stupid replies that don’t apply to me or the 15 other people on an email – just applies to the person who wrote it.  Done. If you HAVE to use Reply All, I beg you to look at it carefully.  First, make sure all the people on the list need to see your response.  If they don’t, DON’T SEND IT TO THEM. It is rude. And an interruption for no reason.  Be smart and filter. The only time I ever use Reply All is when I think someone may have been blind-copied on the message.  A reply all will get to them as […] Continue reading

Filed Under: Customer Service, Technology

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