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The Pedestal Group

Putting our clients where they belong

Perspectives – Make Sure to Understand Theirs

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I’m always talking to people about getting into their customer’s heads and walking around in their shoes.  It is something I think about A LOT.  Today I saw this video on hula-hooping from the hula-hoop’s perspective.  The people who made it took a woman who is obviously really good at hula-hooping and attached a camera to her hula-hoop.  The result?  The camera is basically standing still and she moves like crazy.  If you didn’t know what the video was, it would take awhile to figure out how she could move like that! But obviously fun camera stunts is not the point.  The point is, from the camera’s point of view, the activity seems totally different.  The hula-hooper (we’ll just make that a word) had no idea the video would look the way it does. Even if she did, she had to really stop and think […] Continue reading

Filed Under: client management, Customer Service Tagged With: customer perspective, Customer Service, hula-hooping, perspective

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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