This video by RockPaperInk gives you a fun take on the client relationship and what can sometimes happen in the vendor relationship. Go ahead and watch it – it is short – I can wait.  Wasn’t that hilarious?  It was sent to me by a friend. We’ve been sharing tales like this recently as we each have a client playing these kinds of games. So how do you prevent it? Obviously, setting expectations up front is key.  Everyone should understand, in writing, what is going to happen.  But as the videos show, clients often know the rules and yet try to change the game after the fact.  I think the restaurant is the best example.  The prices were stated on the menu, the couple ate and enjoyed what they ordered, but now want to negotiate down the price.  At the end, they finally agree to […] Continue reading