• Home
    ▼
    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Contact Us
  • Home
    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Contact Us

The Pedestal Group

Putting our clients where they belong

Client Expectations – Have a Laugh Too

Leave a Comment

This video by RockPaperInk gives you a fun take on the client relationship and what can sometimes happen in the vendor relationship. Go ahead and watch it – it is short – I can wait.  Wasn’t that hilarious?  It was sent to me by a friend. We’ve been sharing tales like this recently as we each have a client playing these kinds of games. So how do you prevent it? Obviously, setting expectations up front is key.  Everyone should understand, in writing, what is going to happen.  But as the videos show, clients often know the rules and yet try to change the game after the fact.  I think the restaurant is the best example.  The prices were stated on the menu, the couple ate and enjoyed what they ordered, but now want to negotiate down the price.  At the end, they finally agree to […] Continue reading

Filed Under: client management, Customer Service, Strategy Tagged With: client expectations, Customer Service, negotiation

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

Connect with me

  • LinkedIn
  • Twitter

Subscribe to our posts

Please subscribe to be notified about new posts.

Archive

Copyright © 2023 · The Pedestal Group Theme on Genesis Framework · WordPress · Log in