Behavioral interviewing is a method of interviewing asking candidates for real situations they were in to help get a feel for how well they could handle required tasks and fit into your organization. It is really capitalizing on our ability to take a story and pull out meaning. Asking a candidate, “Can you do X?” results in a yes/no response but asking them to describe a time they did X results in a story. According to Dr. Stuart Brown of the National Institute of Play said, “The unit of intelligibility is the story”. So, with all that in mind, have you ever used behavioral interviewing to determine if you should work with a given vendor or service provider? How about in your reference calls? Asking a question like, “Please describe a time when you….” will yield far different results than a more typical, “Have you […] Continue reading