The Pedestal Group

Putting our clients where they belong

McDonalds Can Have Joy – Reaction to Seth Godin’s post

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Okay – I know I talked about Seth Godin’s post last week but it makes me crazy that he doesn’t allow comments on his blog and this week I have to comment so it happens here!  The premise of today’s post, Organizing for joy is to say that companies that focus on efficiency and procedure staff their companies with cogs and can’t innovate because they are all about squelching creativity.  His examples?  Several franchises.  But here’s what I would argue – If you give a person a strict framework for what they produce, can’t they put their creative energies into the service they provide? Since Seth picks on McDonalds, I’ll use them as an example even though I don’t eat there much.  I do, however, run through my local McDonalds for coffee in the mornings periodically.  This is one of the busiest McDonalds in our […] Continue reading

Tracking Experience

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Do you ever read something and it makes you stop everything?  Seth Godin did it to me today with his post about 4 different roads.  The quote that hit me was, “Nine years of experience is very different from one year of experience, nine times”.   Godin uses the road metaphor here to talk about taking the road that you know which will allow you to navigate it more quickly, but may not get you where you want to go, taking the wrong road, not sticking with the road long enough and being on the right road. I like that he doesn’t have two choices – right and wrong.  In fact, the road that is known isn’t necessarily awful because you do get a chance to be better at it and know where it goes.  But the quote shows that doing the same thing for […] Continue reading