Be accessible, be attentive, take notes and be able to talk about the issues after the fact show you care and are listening to your clients. Then see how you can help them solve those problems.
Can’t solve a problem? 5 ways to figure it out!
You’re going along, minding your own business when all of a sudden you realize, you’ve hit a wall. Â You’re stuck. Â And you don’t see a way around it. Â I once worked with a guy who was so good at this he became more like a wind-up toy. Â You wound him up, sent him in a direction and he dutifully went until he hit a wall. Â And then he sat there until you came back and changed his direction for him. Â He was much easier to manage once I figured that out! But, what can one do to help one’s self out of this situation? Â Whether it is writer’s block, or not solving a critical problem, or just losing your “mojo” as I’ve heard it called lately, here are 5 ways I use to get out of it. 1. Â Call someone you haven’t spoken with in […] Continue reading
The Customer Experience
Customer experience is vital and happens in the small moments each day rather than big events.
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