Let’s just say you are hosting an event. You walk into the room and your speaker is already there as well as several attendees. If this is 30 minutes before your event, no problem. But what if it is FIVE minutes before your event? I bring this up because this has happened to me a number of times lately. Either I was the speaker or I was an attendee who got to spend a great deal of time with the speaker because the organizer didn’t show up early. For the one the organizer got there right before it started and the other he arrived on time but then had to get coffee, etc. so we didn’t start on time. So what did they communicate? In both cases someone sitting near me said, “I’ll have to remember this the next time I’m rushing to get here”. […] Continue reading
Does Your Culture Reach Your Clients?
Speed walking to a meeting with Jay Dettorre down the halls of the Western Reserve Masonic Community is always an experience. You will stop to pick up a leaf that blew in, or to greet each and every staff member you pass, or talk with each resident who comes by. He knows them each by name and story and they are clearly thrilled to see him. Â Whether it is an invitation to pull up a chair in the beauty salon by the ladies getting their hair done, or a joke told by someone in the dining hall, Jay is always there with a smile and an appropriate response. Â The culture in this place is amazing. Imagine for a moment what he has to accomplish. Â His immediate customers are his residents and they have to be comfortable, safe, taken care of and be able to live […] Continue reading
Just try!
For the last week and a half I’ve been totally stressed out about something I needed to do for a client. It was very technical and just outside my reach, I thought. Very technical, very jargon-based, etc. So I looked at it a little, I talked to a couple people who should know more than me, I contacted technical support, and I stressed. Today, I took the plunge, logged in and really looked at what I needed to do. And you know what? 10 minutes later it was done and I knew it had been done correctly. So what? Well, I’m not the only one who goes through this. Sometimes when something feels daunting, the right answer is to just try. Make sure you don’t have anything that could really screw you up first (for instance, back up the source code before you start editing […] Continue reading
- « Previous Page
- 1
- …
- 10
- 11
- 12
- 13
- 14
- …
- 20
- Next Page »