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    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Newsletters
  • Contact Us

The Pedestal Group

Putting our clients where they belong

Marketing Has to Come AFTER Great Service

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Customers need to receive the products and services you are marketing consistently and effectively if you are going to build a marketing plan. Be sure they are in place first!

Filed Under: Customer Service, Marketing Tagged With: Customer Service, Marketing

The Customer Experience

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Customer experience is vital and happens in the small moments each day rather than big events.

Filed Under: Customer Service, Management Tagged With: culture, customer experience, happy customers

How Do You Talk About Your Customers?

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It is vital to think of individuals when talking about your clients and not some big nebulous “client”.

Filed Under: Customer Service, Management, Marketing Tagged With: buyer personas, handling clients, Marketing

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