Okay – I know I talked about Seth Godin’s post last week but it makes me crazy that he doesn’t allow comments on his blog and this week I have to comment so it happens here!  The premise of today’s post, Organizing for joy is to say that companies that focus on efficiency and procedure staff their companies with cogs and can’t innovate because they are all about squelching creativity.  His examples?  Several franchises.  But here’s what I would argue – If you give a person a strict framework for what they produce, can’t they put their creative energies into the service they provide? Since Seth picks on McDonalds, I’ll use them as an example even though I don’t eat there much.  I do, however, run through my local McDonalds for coffee in the mornings periodically.  This is one of the busiest McDonalds in our […] Continue reading