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    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Contact Us

The Pedestal Group

Putting our clients where they belong

Misleading Reviews

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Six months ago my computer started to die. Honestly, I hadn’t bought a machine with a enough hardware power to handle what I throw at them so I tend to burn them up (literally) too quickly. So this time I decided to get serious and get a machine that was beefy enough to last. Which meant I had to order it online. I determined what I wanted and did my research.  I found a company that could do what I wanted at a reasonable price and had terrific reviews. It was great! Six months later I received an email from the company asking about my experience. It wasn’t stellar at the beginning but part of that was my fault. So in all fairness I answered their questions. I received a confirmation thanking me for my feedback and letting me know if I went to Google […] Continue reading

Filed Under: client management, Customer Service Tagged With: Customer Service, reviews, trust

Do You Trust Your Customers?

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Today on a whim, I took my daughter on a tour of a local candy factory. We were in the area and thought it would be fun.  After paying a couple dollars for the tour, a nice motherly woman stood in front of us with a tray of chocolates to give us as samples while she explained there were no pictures to be taken on the tour and by the way, you need to give your cameras and cell phones to the front desk person. We then toured the plant.  The R&D room, the carmel-making facility and the finishing was all enclosed and we couldn’t see it. What we did see were workers putting molds into the machine and at the other end taking them out, packaging them and shrink wrapping.  No big secrets, nothing you couldn’t do at home.  We did see the big […] Continue reading

Filed Under: Candidates, Customer Service Tagged With: Customer Service, trust

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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