Customer service is a tricky thing. Last week I was on the phone when I heard a horrible noise that was very metallic. As soon as I hung up I ran upstairs, looked around, saw movers at the house across the street and assumed that was it. It was quite a shock when I tried to put the garage door up and it wouldn’t move. I pulled the red handle that hangs down and nothing happened. I couldn’t move the door. That’s when I called a large service company. I was unable to determine in the person was male or female when they answered and, no kidding, their name was Pat. So Pat took my phone number and asked what name was on file. How would I know? We bought the garage door opener 11 years ago! It could be me, it could be my […] Continue reading