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    • About Our Managing Partner
  • The View From Up There
  • Working with TPG
  • Contact Us

The Pedestal Group

Putting our clients where they belong

What Do Your Customers Have to Know?

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Customer service is a tricky thing. Last week I was on the phone when I heard a horrible noise that was very metallic. As soon as I hung up I ran upstairs, looked around, saw movers at the house across the street and assumed that was it. It was quite a shock when I tried to put the garage door up and it wouldn’t move. I pulled the red handle that hangs down and nothing happened. I couldn’t move the door. That’s when I called a large service company. I was unable to determine in the person was male or female when they answered and, no kidding, their name was Pat. So Pat took my phone number and asked what name was on file. How would I know? We bought the garage door opener 11 years ago! It could be me, it could be my […] Continue reading

Filed Under: Customer Service Tagged With: Customer Service, handling problems

Our managing partner

Our Managing Partner, Kathy Breitenbucher, has been in business for almost 20 years. The lessons learned throughout her career have brought her to a place to offer businesses her expertise and understanding of how people get the job done. Read More…

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