Had a couple of interesting exchanges last week with vendors who work with my clients. Â In both cases the individuals providing service truly believe they were doing one thing, when in reality, they were doing another. Â I’ll explain. Company 1 provides back end software for one of my clients. Â They sold him on data conversion and training because at the end of the day, the software options available to him are very similar. Â While the intention is good to do the data conversion, how that is defined is different for the company vs. my client and me. Â When the conversion specialist looked at the data, she knew it was going to be a problem because my client hadn’t used the database as it was intended. Â We didn’t know that – we thought we were doing things mostly correct. Â Turns out, not so much. Â But instead […] Continue reading