Had a couple of interesting exchanges last week with vendors who work with my clients.  In both cases the individuals providing service truly believe they were doing one thing, when in reality, they were doing another.  I’ll explain. Company 1 provides back end software for one of my clients.  They sold him on data conversion and training because at the end of the day, the software options available to him are very similar.  While the intention is good to do the data conversion, how that is defined is different for the company vs. my client and me.  When the conversion specialist looked at the data, she knew it was going to be a problem because my client hadn’t used the database as it was intended.  We didn’t know that – we thought we were doing things mostly correct.  Turns out, not so much.  But instead […] Continue reading