When you are working with clients, candidates or customers, do you ever overcompensate for problems that happened in the past? Â I’m confident this sticker, which appeared on a gas pump I stopped at yesterday, was in response to people claiming to not understand they were suppose to pay “in advance” when it just said to “prepay”. I totally get that. Â But the result is to put up a sticker than technically makes no sense? Â Not cool.
All of us have had times when people have taken advantage of a situation and then wanted to prevent it in the future. But if you ever hear yourself say, “sorry we have to go through this – it is policy” you should really stop and think about WHY it is policy. Â What is in it for the company that makes it important? Â Is it more important than getting your client through the process quickly and focused on their needs?