What we’re thinking

Customer service is such an important part of our businesses and we all know it. But when you think about it, do you think about the big interactions or all the interactions? If there’s a big problem and you remedy it, you are generally in good shape. But what happens…

Was so pleased to be a guest on Mitch Ellis’ radio show, “Executive Courage”.  Want to learn about The Pedestal Group? Here’s what Mitch wanted to know!  Executive Courage Interview

I broke my phone. Not just, “oh – its a little damaged”. I mean dead. Nothing. Can’t use. It was awful. The insurance helped a lot as it was less than a third of the price to replace it, but it took two days to arrive. So here’s what I’ve…

Many of my clients claim they do not have time for marketing. They market when things get slow. The problem with that is it causes big hills and valleys in their cash flow and work volume.  When I started my company, I promised I would always market and would never have…

There are lots of ways to solve problems. Troubleshooting is one of them. Troubleshooting is used to diagnosis the source of a problem.  So to me, troubleshooting is the best way to solve a problem.  My process of troubleshooting is easy to understand. The goal is to always give yourself…

How often do you give referrals? If you are in small business, I hope the answer is all the time. But it can be hard to give referrals because the opportunity comes around and you don’t recognize it for what it is until the moment is passed. So here are…