The Pedestal Group

When you are working with clients, candidates or customers, do you ever overcompensate for problems that happened in the past?  I’m confident this sticker, which appeared on a gas pump I stopped at yesterday, was in response to people claiming to not understand they were suppose to pay “in advance” when it just said to “prepay”. I totally get that.  But the result is to put up a sticker than technically makes no sense?  Not cool.

All of us have had times when people have taken advantage of a situation and then wanted to prevent it in the future. But if you ever hear yourself say, “sorry we have to go through this – it is policy” you should really stop and think about WHY it is policy.  What is in it for the company that makes it important?  Is it more important than getting your client through the process quickly and focused on their needs?